Refund policy

Returns & Refund Policy

Thank you for choosing Qhine London. If you change your mind, you may request a return within 14 days of receiving your order.

After notifying us, you will have a further 14 days to return the item.

Return conditions

Returned items must be:

  • Unworn and in their original condition
  • Returned with all accompanying packaging and materials, where possible
  • Accompanied by proof of purchase

You may inspect and try on an item as you would in a shop. We may reduce the refund if an item has been handled beyond what is reasonably necessary and its value has been affected.

How to return

Please email hello@qhine.com with your order number to request a return. We will provide return instructions within two business days.

Please do not send an item back before contacting us.

Earrings and hygiene seals

For hygiene reasons, earrings cannot be returned once their hygiene seal or protective packaging has been opened or removed, unless they are faulty or not as described.

Personalised items

Custom-made or personalised items cannot be returned unless they are faulty, damaged or not as described.

Sale items are returnable under the same conditions as full-price items.

Return postage

Customers are responsible for return postage when returning an unwanted item. We recommend using a tracked service, as the parcel remains your responsibility until it reaches us.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will provide appropriate return instructions and cover reasonable return costs.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds will be issued to your original payment method within 14 days of receiving the returned item.

Your bank or payment provider may require additional time to show the refund in your account.

Any standard outbound delivery charge paid with the original order will also be refunded where required by law. Additional charges for an upgraded or express delivery service are non-refundable.

International returns

Customers returning unwanted items from outside the UK are responsible for return postage and any applicable customs charges. Please clearly mark the parcel as “Returned Goods” to help avoid unnecessary import charges.

This policy does not affect your statutory rights.